Golden Needle has earned a reputation as a trusted source among the veterinary community for their dedication to excellence.
It’s not easy to earn respect in the veterinary industry. But over the last two decades, product distributor Golden Needle has done just that. With its reputation for superior quality products and personalized service, the company has earned its place as a trusted source. Still, founder Barry Thorne says new customers are often surprised to discover the comprehensive list of products that Golden Needle carries — roughly 200 brands to date.
“Some people think we offer only Traditional Chinese Veterinary Medical products,” explains Thorne, a trained practitioner in TCM and Shiatsu therapy. “Then they visit our website and see more than 20,000 products from a range of complementary modalities.”
Of course, Golden Needle does carry a complete array of TCVM products, from acupuncture supplies to herbs to high quality foods – it’s a convenient, one-stop shop. But integrative practitioners can also find pet nutraceuticals through its fully stocked online pharmacy, as well as pet care accessories, odor eliminators and even elk antler chews, all with fast delivery and drop ship service.
With such a variety of products, Thorne believes personalized service and a family atmosphere is what keeps his customers coming back.
“We are a family here,” says Thorne, “and we treat all our customers like a second family.” This close-knit connection helps Golden Needle choose the most relevant high quality products, and design services that better meet the needs of busy integrative veterinarians. In addition to their focus on service, the company offers convenient options such as a “favorites list”, which makes re-ordering a breeze. And their clean concise website makes finding products easier too.
“Exceeding expectations is our mantra,” says Thorne. “It’s what we strive for every day.”